Billing & Supply Debt Executive

Role Overview

• Help deliver accurate billing and exceptional customer experiences
• Investigate and resolve billing and supply issues that lead to inaccurate or fictitious debt on customer accounts
• Review, validate, and correct customer accounts to ensure billing accuracy and compliance
• Analyse customer account data to identify discrepancies, implement corrective actions, and track progress through to resolution
• Engage with customers via phone and email to address billing queries, set up payment arrangements where appropriate, and ensure only validated debt is collected.

Requirements

• Experience in data quality roles within a utilities provider or similar, specifically in billing or metering
• Experience in collecting outstanding debt on customer accounts
• Understanding of the impact of data quality on financial performance & Debt.

Benefits

• Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year
• Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity
• Some occasional travel to our other offices may be required.