Serve as a point of contact on Hospital/ED calls to assist with discharge planning and coordination of care needs following an ED/inpatient admission
Provide short-term care coordination on a case-by-case basis, which may include working with management to remove barriers to expedite ED discharge; for members who are inpatient, safe and timely discharge will be facilitated by providing viable and appropriate recommendations
Link and/or refer members, guardians, hospital/ED staff and stakeholders to various services, providers or community resources specific to the population being served
Participate on various cross-functional projects or tasks
Review and maintain data, information, and documentation
Work collaboratively with internal departments to identify, communicate and track needed services, providers, and resources

High School Diploma/GED and six (6) years’ experience working with the Adult and Child behavioral health/mental health, developmental disabilities or substance use population
OR Associate’s degree and four (4) years’ experience working with the Adult and Child behavioral health/mental health, developmental disabilities or substance use population
OR Bachelor’s degree and minimum two (2) years’ experience working with the Adult and Child behavioral health/mental health, developmental disabilities or substance use population
OR Equivalent combination of education/experience
Must have a valid driver’s license
Must reside within North Carolina
Must be able to travel within catchment as required
Preferred: Experience providing crisis intervention or crisis response to individuals within the behavioral health/mental health, developmental disabilities or substance abuse population
Fluent Spanish speaker

Discharge Planning Coordinator

Key skills