About this role

Responsible for managing the full operational workflow of the company’s recovery services business
Overseeing team members who identify potential claims, contact clients, sell recovery services, collect documents, and process claims
Ensuring leads are properly assigned and prospects contacted in a professional and compliant manner
Managing people, systems, reporting, and accountability for the company's operations

High school diploma required
Minimum associate degree required
Bachelor's degree in business administration, management, finance, accounting, legal studies, public administration, communications, operations management, or related field preferred
Experience in operations management, sales team supervision, administrative management, claims processing, customer service leadership, call center operations, document management, financial services support, public-record research, or back-office workflow coordination
Strong English written and verbal communication skills
Ability to supervise remote staff
Strong organizational skills
Ability to work with sensitive personal and financial information
Discipline to manage multiple files and deadlines

Operations Manager

Key skills