Key skills
Leadership
About this role
Role Overview
- Owns day to day service delivery outcomes and stability within scope
- Leads teams to deliver through structured service management practices
- Drives quality, productivity, and demand containment through disciplined management
- Owns operational performance within scope, including SLA adherence and resolution times
- Leads and develops SSC teams to operate as a high performing service delivery function
- Drives practical implementation of continuous improvement initiatives within day to day operations
Requirements
- Experience in shared services, HR operations, or service delivery environments
- Proven leadership of operational teams delivering high volume services
- Experience managing SLAs, service metrics, and operational performance
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development