IT Systems Implementation Engineer

Role Overview

• Serve as the primary technical implementation contact for Subscriber IT teams across integration, analytics, and AI deployment engagements
• Lead technical discovery sessions to elicit, document, and validate integration and automation requirements
• Build trusted working relationships with Subscriber stakeholders ranging from IT managers and system administrators to enterprise architects
• Translate complex, ambiguous customer requirements into clear and actionable engineering specifications
• Own end-to-end delivery of systems integration projects including HR data synchronization, Single Sign-On (SSO/SAML/SCIM) implementations, application-specific data migrations, and API-driven record updates
• Design and document data mapping specifications, API integration flows, and system architecture diagrams
• Configure, test, and validate integrations in collaboration with Subscriber IT teams and internal Engineering
• Troubleshoot integration failures, data discrepancies, and connectivity issues across implementation phases
• Manage project scope, timelines, risks, and stakeholder communications across concurrent Subscriber engagements
• Partner with internal Engineering and Product teams to implement Agentic AI capabilities within subscriber instances
• Engage Subscriber IT teams to assess workflow automation opportunities and define requirements for AI agent implementations
• Maintain comprehensive project documentation including requirements specs, integration design documents, test plans, and go-live runbooks
• Provide structured feedback to Product and Engineering teams based on Subscriber implementation experiences

Requirements

• 3–5 years of experience in a systems implementation, solutions engineering, IT integration, or technical consulting role
• Solid working knowledge of systems integration concepts, RESTful APIs, webhooks, and data workflow design
• Hands-on experience with one or more of the following: SSO/SAML/SCIM protocols, HRIS platform integrations (e.g., Workday, ADP, SAP SuccessFactors), ETL pipelines, or enterprise data migration projects
• Experience deploying or configuring AI-driven automation within enterprise SaaS platforms
• Demonstrated ability to lead technical conversations and communicate complex concepts clearly to both technical and non-technical audiences
• Proven ability to manage multiple concurrent customer-facing implementation projects with competing timelines
• Strong documentation skills—comfortable producing requirements specs, data maps, API specs, and integration design artifacts
• Proficiency with project tracking and collaboration tools such as Jira, Confluence, Asana, or equivalent

Tech Stack

• ETL

Benefits

• annual bonus programs
• regular team-building events
• off-cycle reviews to recognize excellent performers
• engaging team activities including happy hours and exciting virtual events
• active encouragement to connect and build a strong, supportive rapport
• team member networks such as the Respect for Diversity Group and the Sustainability Group