Client Success Manager

Role Overview

• Lead projects end-to-end as the main contact for event organizers.
• Deploy, configure and manage Weezevent’s suite including (but not limited to) ticketing, access, and cashless systems.
• Plan, coordinate and manage on-site operations, ensuring team leadership to provide reliable and efficient delivery.
• Take responsibility for a diverse and demanding client portfolio, ensuring high client satisfaction and long-term retention.
• Be accountable for the financial management of your scope, including post-event reporting and reviews, client follow-up, as well as advising on improvements and negotiating commercial and operational conditions for future events.

Requirements

• You have a positive, open and flexible attitude.
• You work meticulously with sense of humour and a problem-solving mindset.
• You go for 100% customer satisfaction.
• You know how to get the best out of your crew on-site.
• Invested and dynamic, you are happy to travel frequently throughout the season to attend events at weekends and on public holidays.
• You have a good ICT knowledge and are eager to learn more.

Benefits

• Experience major international events and festivals firsthand.
• Develop expertise in event technology, operations, and client relations.
• Take ownership in a fast-paced, entrepreneurial environment.
• Join a passionate, international team and grow with the company.