Enterprise Customer Success Manager

Transcend is seeking a highly motivated and experienced Enterprise Customer Success Manager to drive transformation within our strategic customer partnerships. In this role, you will guide innovative enterprise organizations in building best-in-class data compliance and help Fortune 500 leaders establish an AI-ready data foundation.

Responsibilities:

• Own the post-implementation experience for up to 65 accounts, guiding customers to leverage Transcend to unblock and accelerate their AI initiatives
• Proactively identify opportunities for customers to scale and influence decision-making at the executive level to consistently exceed retention and expansion targets
• Act as a strategic advisor to IT, Digital, and Compliance teams, supporting maturity curve progression with minimal oversight
• Use data-driven insights to prove how Transcend reduces technical debt and accelerates time-to-market for digital and AI programs
• Lead Business Reviews for C-suite stakeholders, translating complex technical “guardrails” into business growth and trust-building narratives

Requirements:

• 3+ years in Enterprise CS or a strategic consultancy function for F500 customers, with a proven record of navigating complex technical partnerships
• Exceptional self-starter capability; you identify gaps in the customer journey or internal processes and can determine how to tackle new initiatives with minimal oversight
• Ability to articulate Transcend's value not just as 'compliance', but as the engine that enables responsible AI and personalized customer experiences
• Ability to master a deep technical stack to strategically advise stakeholders through their data journey
• Expert-level ability to communicate clearly via writing, recorded demos, and documentation to drive results across distributed teams
• Comfort with the ambiguity of a startup; you are resilient, proactive, and capable of high-velocity execution
• Familiarity with how enterprises build AI pipelines or manage large-scale data warehouses (Snowflakes, Databricks, etc.)