Own the day-to-day client relationship across your assigned projects — acting as the primary point of contact for site teams, project managers, and senior stakeholders to ensure they are getting full value from the XYZ platform.
Drive on-site adoption of the XYZ platform — working directly with field teams to embed the service into daily workflows, remove adoption barriers, and ensure the product is genuinely improving how work gets done.
Be the bridge between site and senior leadership — translating on-the-ground performance, issues, and wins into clear reporting and insight for client Project Directors, Construction Directors, and VPs.
Identify risks to client satisfaction or adoption early — flagging issues proactively, coordinating with internal teams to resolve them, and maintaining a high standard of delivery across every project touchpoint.
Support commercial growth — contributing to account retention and expansion by building strong relationships, demonstrating measurable delivery impact, and partnering with the Commercial team on client conversations.
Feed real-world insight back into XYZ — sharing client feedback, site observations, and adoption patterns with Product, Operations, and Leadership to help shape how the platform and service evolves.

Proven background in construction delivery with specialism in one or more of: Electrical Engineering, Civil / Structural / Architectural (CSA), Project Controls, or Commissioning — on major programmes.
Hands-on site experience that gives you genuine credibility with field teams, combined with the communication skills to engage effectively with senior client stakeholders up to VP level.
Comfortable with extensive travel to project sites as a core part of the role — this is a field-facing position, not a desk job.
Curiosity about technology and genuine openness to learn — you do not need to be a tech expert, but you need to believe that better tools can change how construction gets delivered.

Customer Success Manager

Key skills