This role provides the opportunity to play a key part in the APAC rollout of Civica’s global Certinia PSA programme, supporting a significant transformation in how professional services delivery is managed across the business.
As Change Manager, you will translate the UK/global change strategy into practical APAC delivery activity.
This is a hands-on operational role focused on localising the change approach, engaging regional stakeholders, coordinating communications, supporting readiness activity and helping teams adopt the new system and processes successfully.
The role sits close to the business and requires strong stakeholder engagement across APAC teams, including Customer Office, services delivery, sales, finance and support functions.
You will help ensure the right people are involved at the right time, local risks are surfaced early, and APAC teams are prepared for a successful rollout.
This is an opportunity to contribute to a high-impact programme that will shape how Civica manages delivery from opportunity through to customer outcomes.
Requirements
Proven experience delivering hands-on change management activity within technology, systems implementation or enterprise transformation environments.
Experience translating a centrally defined or global change strategy into practical local delivery plans.
Strong understanding of organisational change practices, including stakeholder engagement, communications, impact assessment, readiness and adoption.
Ability to localise change activity for APAC teams while staying aligned to global programme direction.
Experience supporting business readiness, go-live preparation and post-go-live adoption activity.
Strong stakeholder management skills, with the ability to engage senior leaders, managers, SMEs and end users.
Ability to influence busy stakeholders and keep teams engaged through a complex change journey.
Strong written and verbal communication skills, with the ability to create clear, audience-appropriate materials.
Experience identifying change risks, resistance points and local impacts, with practical mitigation plans.
Strong planning and coordination capability across workshops, communications, training readiness and stakeholder activity.
Ability to work effectively in a fast-paced programme environment with ambiguity and changing priorities.
Experience working across multiple geographies or within a global transformation programme.
Experience supporting change on Certinia PSA, Salesforce or comparable enterprise SaaS implementations is highly regarded.
Understanding of professional services operations, including project delivery, resource management, time capture and billing processes is beneficial.
Relevant change management certification such as Prosci, APMG Change Management or equivalent is desirable.
Benefits
We're all different
and we love this about us.
We provide an inclusive, safe, and welcoming environment to all Civicans
there are heaps of opportunities to enable you to grow and be your best.
Giving culture
we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.
Flexible work – we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.