Change Manager – APAC

Role Overview

• This role provides the opportunity to play a key part in the APAC rollout of Civica’s global Certinia PSA programme, supporting a significant transformation in how professional services delivery is managed across the business.
• As Change Manager, you will translate the UK/global change strategy into practical APAC delivery activity.
• This is a hands-on operational role focused on localising the change approach, engaging regional stakeholders, coordinating communications, supporting readiness activity and helping teams adopt the new system and processes successfully.
• The role sits close to the business and requires strong stakeholder engagement across APAC teams, including Customer Office, services delivery, sales, finance and support functions.
• You will help ensure the right people are involved at the right time, local risks are surfaced early, and APAC teams are prepared for a successful rollout.
• This is an opportunity to contribute to a high-impact programme that will shape how Civica manages delivery from opportunity through to customer outcomes.

Requirements

• Proven experience delivering hands-on change management activity within technology, systems implementation or enterprise transformation environments.
• Experience translating a centrally defined or global change strategy into practical local delivery plans.
• Strong understanding of organisational change practices, including stakeholder engagement, communications, impact assessment, readiness and adoption.
• Ability to localise change activity for APAC teams while staying aligned to global programme direction.
• Experience supporting business readiness, go-live preparation and post-go-live adoption activity.
• Strong stakeholder management skills, with the ability to engage senior leaders, managers, SMEs and end users.
• Ability to influence busy stakeholders and keep teams engaged through a complex change journey.
• Strong written and verbal communication skills, with the ability to create clear, audience-appropriate materials.
• Experience identifying change risks, resistance points and local impacts, with practical mitigation plans.
• Strong planning and coordination capability across workshops, communications, training readiness and stakeholder activity.
• Ability to work effectively in a fast-paced programme environment with ambiguity and changing priorities.
• Experience working across multiple geographies or within a global transformation programme.
• Experience supporting change on Certinia PSA, Salesforce or comparable enterprise SaaS implementations is highly regarded.
• Understanding of professional services operations, including project delivery, resource management, time capture and billing processes is beneficial.
• Relevant change management certification such as Prosci, APMG Change Management or equivalent is desirable.

Benefits

• We're all different
• and we love this about us.
• We provide an inclusive, safe, and welcoming environment to all Civicans
• there are heaps of opportunities to enable you to grow and be your best.
• Giving culture
• we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.
• Flexible work – we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.