Outlet Supervisor

Role Overview

• Responsible for the overall management of outlet retail operations and sales activities
• Provide an excellent customer service and address any queries and complaints
• Drive monthly sales target and ensure good outlet performance
• Manage the (Order, receive, monitor) inventory stocks and stock management
• Manage facility and safety and security of the outlet and team
• Manage stock (ordering of stocks, sufficient stock, stock take and etc.)
• Ensure that the daily sales are accurately deposited
• Manage the merchandise display in the outlet
• Check the display whether it’s according to Plano-gram set by the Management
• Assist in cash and credit card transactions and assist customers in making payment for their purchase
• Check cash flow, ensure small denominations available, maintain the cash accurately at the counter till according to the set procedures and to be accountable for any shortage and to keep proper records of operations.
• Support in cutting / slicing / trimming the meat based on the retail standard cuts
• Prepare weekly disposal and production report
• Prepare outlet reporting for management view
• Plan and manage manpower / resource duty roster, training, leave and HR related issues of the outlet
• Maintain safe and clean working environment by complying with procedures, rules and regulation
• Record and report immediately defect / malfunction of equipment that require urgent attention. (i.e. freezer/ chiller breakdown, machinery breakdown, work equipment loss of work utensil etc
• Perform any other duties assigned by the superior
• Location: Klang Valley area

Requirements

• Minimum Diploma qualification
• Fresh graduate is encouraged to apply as training will be provided
• Fluent in spoken and written English and Bahasa Malaysia (Mandarin or Chinese dialect speaking is an advantage)
• Willing to work 6 days week on shift, weekend & public holidays
• Possess own transport
• Basic PC knowledge
• Proactive working attitude, pleasant personality and honest
• Customer service-oriented
• Energetic and team player
• Develop good professional relationship with external and internal stakeholders.
• Any other ad hoc task assigned by the Management.
• Hands on approach and to coach subordinates to ensure they understand and meet company’s high standards (including values and culture).
• Ability to outperform on all tasks and responsibilities
• Flexible and ability to adapt and adopt to company’s values and culture, as well as fast changes within the company.
• Thrive in a fast pace environment and ability to complete tasks, assignments and company goals in the shortest time frame.
• Positive attitude, hardworking, trustworthy and matured and able to maintain confidentiality at all times.
• Result-oriented & skilled in developing business plans while initiating the changes. necessary to achieve strategic objectives in competitive global markets.
• Resourceful, result-oriented and work well under pressure.
• Dynamic, hands-on and committed to work long hours to deliver results.
• Have good leadership qualities coupled with leadership skills.
• Maintain high standards of integrity, credibility and ethics.
• Have strong planning and negotiation skills in addition to good interpersonal skills with capability to be a team builder as well as a team player.
• Have good business acumen with research, analytical skills and also customer oriented.
• Good communication and interpersonal skills with ability to interact with people at all levels.
• Ability to work independently and yet be a team player.
• Fluent in spoken and written English and Bahasa Malaysia.
• Analytical, problem solver and multitasker – with ability to do highly unstructured work.
• To ensure that company interest is the priority and comes first, and to do whatever is necessary (including weekends, off days and public holidays) to meet this objective.
• Ensure that KPI and all task assigned and deliverables are completed as per the timeline; or earlier.