About this role
Role Overview
- Resident Technician
- GTI – Technical Incident Management
- Client portal updates
- Escalation of tickets when OLA expires
- Preparation and periodic distribution of bulletins and incident reports
- Verification of ticket closures with technical analysis
- Working within the client environment
- Using Vivo's proprietary tools for ticket logging and management
Requirements
- Degree in Engineering, Telecommunications, or Computer Science
Benefits
- Meal allowance (Pluxee Benefits)
- Medical and dental plans (extendable to dependents)
- Childcare assistance
- Life insurance
- Private pension plan
- Birthday day off (1 day off during your birthday month)
- Profit-sharing
- Exclusive Vivo employee offer (50% discount on the invoice in your name), including special discounts on landline, broadband and TV
- Discounts at universities, courses and continuing education
- Partnerships with Sesc and Senai
- Wellness programs