Customer Support: Interact with Polish-speaking customers via inbound phone calls, chats, or emails in a polite, professional, and empathetic manner.
Technical Troubleshooting: Identify and solve problems involving device connectivity, operating systems, cloud applications, software updates, and user accounts.
Account Security: Assist customers with private data, password changes, and subscription management while strictly maintaining user privacy and data security.
Customer Education: Patiently explain technical processes in clear, simple terms that anyone can understand, turning a frustrating tech issue into a positive experience.
Case Documentation: Accurately log interaction details and technical notes into our internal global database to track ongoing customer journeys.

Language Proficiency: Native or near-native fluency in Polish, combined with a solid B2 level of English (required for internal training modules, system tools, and team communication).
Location Integrity: You must already reside legally in Portugal with valid local documentation (NIF, NISS, and residency/work permit).
Communication Skills: A natural passion for helping people, excellent active listening skills, and the ability to explain tricky problems in simple words.
Tech Savvy: A genuine interest in consumer electronics, apps, and operating systems. You should be comfortable learning how new software functions.
Adaptability: The capacity to thrive in a fast-paced environment where software features and procedural rules can update frequently.

100% Work from Home: Say goodbye to daily commutes.
Competitive Salary Package: A stable monthly base salary plus performance bonuses, language premiums, and a daily food allowance.
Comprehensive Health Benefits: Private health and life insurance coverage starting from day one of your contract.
Paid Technical Training: A thorough, world-class training program to fully prepare you for the technical and communication standards of the brand.
Real Career Growth: Clear pathways for professional advancement into roles like Team Leader, Quality Assurance, Trainer, or Technical Support Specialist.
Multicultural Culture: Join an inclusive, supportive global community of professionals where your voice is valued.

Polish Speaking Customer Advisor

Key skills