Char Retrieval Specialist

Role Overview

• Visit various provider offices to scan or upload the assigned medical record charts, utilizing various EMR systems and using your Datavant provided laptop and equipment
• Work an average of 20-28 hours per week, with a fluctuating schedule that provides potential opportunities to increase hours during busier months
• Professionally engage with healthcare providers while retrieving the required medical records, maintaining consistent communication with your remote team, providing daily updates regarding progress, challenges, and completed tasks.
• Access and manage your weekly schedule through Datavant systems, ensuring all appointments are confirmed and tracked and arriving at pre-scheduled appointments prepared and on time
• Use designated platform to confirm the correct charts for retrieval, accurately mark them as retrieved upon completion, and troubleshooting any technical issues as they arise
• Work independently to meet department goals for chart retrieval accuracy and efficiency
• Complete end-of-day activities in designated company systems including daily logging of work hours into time management system and daily logging of mileage and reimbursements into expense reporting system
• Adhere to the Company’s Code of Conduct and policies and maintain HIPAA compliance
• Cross-train in multiple departments to provide support and supplement additional hours as needed
• If desired, travel opportunities may be available with assignments in different geographic areas as needed
• Assist with additional work duties or responsibilities as evident or required

Requirements

• High School Diploma or equivalent required
• Availability between 8am-5pm at least three consecutive days per week required
• Must have a reliable, insured personal vehicle. Must have the ability to drive and have a valid driver's license in good standing
• Must have reliable internet service and a phone with ability to communicate with remote supervisors
• Basic computer skills – ability to scan documents, save files, rename files, create folders, and upload to secure servers
• Proven track record of punctuality, reliability, quality work, and ability to follow directions
• Ability to work independently with minimal supervision
• Ability to troubleshoot and/or overcome technical issues as they arise
• Highly dependable
• arriving to appointments on time and maintaining clear communication with supervisor and Regional Team
• Business casual attire and a high level of professionalism required at all times
• Access to a high-speed internet connection
• Positive attitude and the desire to learn through training (full five-day training program begins upon hire)
• Ability to roll and lift a 45lb equipment case for medical chart retrievals or maneuver a 25lb soft case.

Benefits

• Mileage reimbursement & per chart incentive
• Paid training and support necessary for you to succeed in this role.