Account Manager, SMB

Role Overview

• You will manage and grow our SMB partner network — with the goal of systematically increasing partner quality, sell-through and satisfaction.
• You will build scalable account management processes — through automation, AI-supported tools and smart segmentation that turn volume into genuine quality.
• You will identify which SMB accounts have strategic potential — and specifically develop those partners that are ready to become key accounts.
• You will coordinate merchant communication and sales campaigns in close alignment with the marketing team — ensuring the right actions reach the right partner groups.
• You will onboard new SMB partners — from the initial inquiry to the signed partner agreement.
• You will work closely with Sales Operations — to ensure clean CRM data, smooth processes and a support structure that scales with the network.
• You will actively measure your performance: revenue vs. target, portfolio growth, partner activity, conversion — and derive concrete measures from these metrics.

Requirements

• You have experience in account management, customer success or B2B sales — ideally in a consumer-facing, brand-conscious environment (lifestyle, design, family, education or similar).
• Experience with international expansion or building new country markets is a plus.
• You think in processes and at scale: when you notice something is manually inefficient, you build a solution — not simply continue.
• You use AI tools actively and naturally: for communication, content, analysis, and process optimization — and you know where the added value is and where it is not.
• You communicate clearly and convincingly — both with external partners and internal teams.
• You are confident using CRM systems and digital workflows.
• You work in a structured and self-organized way — in a remote setting as well as in direct collaboration.
• You speak fluent German and communicate confidently in English.

Benefits

• Start date is flexible.
• A market-competitive, fair salary package.
• Remote-first — within Germany and occasionally from abroad.
• Flexible working hours with a shared core time from 9:00–12:00.
• Overtime is fully compensated by time off in lieu.
• Full-time for us means 36 hours per week — for more focus and better work–life balance.
• This is complemented by 30 days of vacation per year.
• Monthly team meet-ups in Stuttgart or Berlin.
• Two inspiring offsites per year, because real team spirit needs space despite being remote-first.
• Flexible benefits such as a shopping allowance, mobility subsidy or Urban Sports — available after successful completion of the probation period.