Senior Key Account Manager

Role Overview

• Serve as the strategic point of contact for fund managers, ensuring a seamless, high-quality experience across all touchpoints.
• Lead the end-to-end post-sales lifecycle—from onboarding through growth and upsell—collaborating with multiple departments including Operations, Product, Sales, Legal, and Finance.
• Build deep, trust-based relationships with customers and translate their needs into clear insights that drive product and operational improvements.
• Own and optimise key customer metrics, including NPS, retention, NRR, and escalation management.
• Collaborate closely with the Head of Customer Success to refine and scale our Customer Success strategy as the company grows.

Requirements

• 4+ years of professional experience, including 1–3 years in enterprise Account Management or Customer Success.
• Hands-on experience in a private equity or venture capital environment — specifically in fund operations, investor services, or fund administration
• Ability to manage complex, high-value customer relationships and confidently engage with senior stakeholders.
• Strong analytical and communication skills, with the ability to simplify complex topics and tailor your approach to diverse audiences.
• Proven track record of operating effectively in fast-moving, high-growth environments and adapting quickly to changing priorities.
• Proficiency in English

Benefits

• Competitive salary
• Customizable benefits package (wellbeing, sport, mobility, food, and more)
• 28 days of vacation, plus 2 company days and local public holidays
• Remote-flexible hybrid (3 days/week in office)
• Up to 4 remote calendar weeks a year
• A great tech and work setup
• Work with a diverse team of 120+ bunchies from 40+ countries, with leaders who are best-in-class in their domains