Serve as the strategic point of contact for fund managers, ensuring a seamless, high-quality experience across all touchpoints.
Lead the end-to-end post-sales lifecycle—from onboarding through growth and upsell—collaborating with multiple departments including Operations, Product, Sales, Legal, and Finance.
Build deep, trust-based relationships with customers and translate their needs into clear insights that drive product and operational improvements.
Own and optimise key customer metrics, including NPS, retention, NRR, and escalation management.
Collaborate closely with the Head of Customer Success to refine and scale our Customer Success strategy as the company grows.
Requirements
4+ years of professional experience, including 1–3 years in enterprise Account Management or Customer Success.
Hands-on experience in a private equity or venture capital environment — specifically in fund operations, investor services, or fund administration
Ability to manage complex, high-value customer relationships and confidently engage with senior stakeholders.
Strong analytical and communication skills, with the ability to simplify complex topics and tailor your approach to diverse audiences.
Proven track record of operating effectively in fast-moving, high-growth environments and adapting quickly to changing priorities.
Proficiency in English
Benefits
Competitive salary
Customizable benefits package (wellbeing, sport, mobility, food, and more)
28 days of vacation, plus 2 company days and local public holidays
Remote-flexible hybrid (3 days/week in office)
Up to 4 remote calendar weeks a year
A great tech and work setup
Work with a diverse team of 120+ bunchies from 40+ countries, with leaders who are best-in-class in their domains