Own uptime and reliability across all data centers, holding the operating portfolio to a consistent standard.
Own maintenance execution and effectiveness, ensuring work is planned, prioritized, and completed to standard.
Manage operational cost performance, balancing reliability and efficiency in day-to-day decisions.
Maintain consistency of operational standards and practices across teams and shifts.
Lead incident command and resolution
Serve as incident commander for site events, driving timely response, resolution, and recovery.
Coordinate cross-functional response during major events, keeping stakeholders informed and aligned.
Capture lessons learned and drove corrective actions that reduce recurrence.
Make and own operational decisions
Act as the site-level decision-maker when operational forces conflict, deciding whether to follow or adapt established standards under real-world conditions, how to apply analytics-driven recommendations in practice, and how to prioritize maintenance, reliability actions, and operational risk.
Apply customer-driven constraints to operations where they affect site delivery, working through Customer Delivery to understand the commitment.
Escalate to the Vice President of Critical Operations only when trade-offs materially affect enterprise strategy, financial exposure exceeds defined thresholds, or decisions extend beyond operational scope.
Lead and develop the team
Lead, coach, and develop site operations and maintenance teams, building trust with both technical and operational staff.
Set clear expectations, manage performance, and build the bench strength needed for resilient 24/7 operations.
Drive alignment across functions through consensus where feasible and with authority where required.
Requirements
10+ years in critical facilities, data center, or mission-critical operations, including 4+ years leading operational teams.
Proven track record owning uptime, reliability, and maintenance outcomes in a 24/7 critical environment.
Strong incident command experience with the ability to lead calmly and decisively during high-pressure events.
Sound operational judgment, with the ability to balance standards and discipline against real-world execution and cost.
Ability to make timely, clear decisions under conflicting input without constant escalation.
Strong cross-functional collaboration skills, with the ability to drive alignment through consensus and authority as the situation requires.
Preferred: familiarity with reliability modeling, maintenance optimization, and SOC/regulatory/customer security requirements; experience supporting hyperscale or power generation clients.
Education: Bachelor’s degree in engineering, Operations, or a related field; equivalent operational experience considered.
Benefits
Hybrid working environment
Team building and educational opportunities
Generous benefits package including robust health benefits and a 401(k)-company contribution
Unlimited PTO
RTD ECO pass or parking reimbursement
Competitive compensation, bonus, and an incentive plan
Senior Manager – Critical Operations at Rowan Digital Infrastructure | JobVerse