Senior Manager – Critical Operations

Role Overview

• Own site operational performance
• Own uptime and reliability across all data centers, holding the operating portfolio to a consistent standard.
• Own maintenance execution and effectiveness, ensuring work is planned, prioritized, and completed to standard.
• Manage operational cost performance, balancing reliability and efficiency in day-to-day decisions.
• Maintain consistency of operational standards and practices across teams and shifts.
• Lead incident command and resolution
• Serve as incident commander for site events, driving timely response, resolution, and recovery.
• Coordinate cross-functional response during major events, keeping stakeholders informed and aligned.
• Capture lessons learned and drove corrective actions that reduce recurrence.
• Make and own operational decisions
• Act as the site-level decision-maker when operational forces conflict, deciding whether to follow or adapt established standards under real-world conditions, how to apply analytics-driven recommendations in practice, and how to prioritize maintenance, reliability actions, and operational risk.
• Apply customer-driven constraints to operations where they affect site delivery, working through Customer Delivery to understand the commitment.
• Escalate to the Vice President of Critical Operations only when trade-offs materially affect enterprise strategy, financial exposure exceeds defined thresholds, or decisions extend beyond operational scope.
• Lead and develop the team
• Lead, coach, and develop site operations and maintenance teams, building trust with both technical and operational staff.
• Set clear expectations, manage performance, and build the bench strength needed for resilient 24/7 operations.
• Drive alignment across functions through consensus where feasible and with authority where required.

Requirements

• 10+ years in critical facilities, data center, or mission-critical operations, including 4+ years leading operational teams.
• Proven track record owning uptime, reliability, and maintenance outcomes in a 24/7 critical environment.
• Strong incident command experience with the ability to lead calmly and decisively during high-pressure events.
• Sound operational judgment, with the ability to balance standards and discipline against real-world execution and cost.
• Ability to make timely, clear decisions under conflicting input without constant escalation.
• Strong cross-functional collaboration skills, with the ability to drive alignment through consensus and authority as the situation requires.
• Preferred: familiarity with reliability modeling, maintenance optimization, and SOC/regulatory/customer security requirements; experience supporting hyperscale or power generation clients.
• Education: Bachelor’s degree in engineering, Operations, or a related field; equivalent operational experience considered.

Benefits

• Hybrid working environment
• Team building and educational opportunities
• Generous benefits package including robust health benefits and a 401(k)-company contribution
• Unlimited PTO
• RTD ECO pass or parking reimbursement
• Competitive compensation, bonus, and an incentive plan