Achieve agreed-to quarterly sales goals, develop strong relationships with key buyers and influencers and leverage these during the renewals sales process.
Maintain strong customer relationships, understand their business needs, and align them with Sophos solutions.
Identify customer renewal risks and collaborate with channel partners, sales management, and the customer success team to coordinate activities to mitigate the risk.
Work closely with customers, channel partners and internal teams to acquire the documentation necessary for Sophos to correctly recognize revenue transactions.
Own and manage the end-to-end renewals process, including maintaining an accurate forecast status in SFDC
Follow Sophos standard renewals sales processes and policies including forecasting management, conducting sales campaigns, documenting activities, following up on assigned actions, etc.
Execute a planned cadence of engagement customers and put detailed strategic account plans in place where appropriate.
Work in support of the new business sales team when their expansion business is in conjunction with a pending renewal to ensure full renewal is achieved and partnering to support the additional growth solutions to the customer’s desired cybersecurity and business outcomes.

3 years’ experience in renewal account management working with decision-makers in cyber security domain with a proven track record of achieving and exceeding sales quotas.
Prior experience in SFDC/Salesforce CRM
Strong understanding of the enterprise renewals sales cycle, buyer personas, and decision-making processes, and how to successfully navigate them.
Ability to be seen as a trusted advisor to senior executives in large organizations and able to build strategic account plans.
Exceptional retention risk discovery skills, value proposition presentation, negotiation, and closing skills
Solid technical acumen able to explain the benefits of different technologies
Experience in selling through and with channel partners, and ability to thrive in a team selling environment
Ability to manage complex customer accounts and large contract values.

Sophos operates a remote-first working model, making remote work the primary option for most employees.
Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit
Employee-led diversity and inclusion networks that build community and provide education and advocacy
Annual charity and fundraising initiatives and volunteer days for employees to support local communities
Global employee sustainability initiatives to reduce our environmental footprint
Global fitness and trivia competitions to keep our bodies and minds sharp
Global wellbeing days for employees to relax and recharge
Monthly wellbeing webinars and training to support employee health and wellbeing

Senior Renewal Representative

Key skills