Serve as the primary point of contact for patients inquiring about Whole Body MRI and other Longevity services
Guide patients through available options and help them understand the purpose and value of different imaging services
Clearly explain program components, including optional add-ons, in a patient-friendly manner
Address common questions and concerns to support informed decision-making
Facilitate timely and accurate scheduling of appointments
Maintain a high-quality patient experience across all interactions
Accurately document conversations and follow appropriate workflows

2–4+ years of experience in a high-touch customer-facing role (e.g., patient access, call center, concierge services, or similar)
Strong communication skills with the ability to build trust quickly
Ability to learn and effectively communicate clinical concepts at a high level (non-diagnostic)
Detail-oriented with strong organizational skills
Comfortable working in a performance-driven environment
Experience in healthcare, diagnostics, or elective/cash-pay services (preferred)
Experience supporting patients in making informed decisions about services (preferred)

Base + performance-based incentives aligned with scheduling outcomes and patient experience

Patient Advisor

Key skills