Lead the onboarding process for key enterprise mobility customers, ensuring that they are equipped and trained to leverage the full capabilities of our solutions.
Build and maintain strong relationships with key stakeholders within key accounts, ensuring ongoing engagement and satisfaction.
Serve as the primary point of contact for escalated issues, coordinating with internal teams to address and resolve customer concerns promptly.
Conduct regular business reviews with customers to assess satisfaction, usage, and alignment with goals, providing actionable recommendations for optimization.
Advocate for customer needs within the organization, working closely with product development and marketing to ensure that customer feedback informs product enhancements.
Develop and deliver training and resources to customers, enabling them to maximize their investment and enhance their operational efficiency.
Collaborate with sales, support, and product teams to align customer success initiatives with broader company objectives.

Bachelor’s degree in Business, Information Technology, or a related field;
Proven experience (5+ years) in customer success management, account management, or a related role, particularly with enterprise customers in the mobility sector.
Strong understanding of enterprise mobility solutions and key account management best practices.
Excellent communication and interpersonal skills, with the ability to build relationships at all levels of an organization.
Strong analytical and problem-solving skills, with a customer-focused mindset.
Proficient in CRM tools (e.g., Salesforce) and customer success management platforms (e.g., Gainsight).
Ability to manage multiple key accounts and prioritize tasks effectively in a dynamic environment.

Program Manager

Key skills