Provide support and handle requests for the Customer Service area, ensuring quality, promptness and adherence to business rules
Analyze area performance data and indicators, proposing alignments and corrective actions when necessary
Actively participate in the design and continuous improvement of processes
Participate in multidisciplinary teams, collaborating with different departments
Support the area with technical knowledge of business rules
Prepare management and operational presentations on various topics for the area
Manage third-party access, ensuring compliance and control

Strong analytical skills
Proficiency with Microsoft Office suite, Copilot, Microsoft Visio, Salesforce and Emplifi
Technical knowledge of processes and business rules
University degree (in progress or completed)
Clear, concise and structured communication
Ownership mindset
Proactive and collaborative profile
Commitment to deadlines, quality and deliverables

It will be a plus if you have:

Experience with AI applied to customer service (chatbots, automation)
Analytical thinking and data-driven orientation
Ability to prioritize and organize work in dynamic environments
Clear communication and ability to influence across levels (operational to executive)
Proactivity and sense of ownership
Stakeholder collaboration and management skills
Basic to intermediate level of English

Profit Sharing Program (PPR)
Medical insurance (Bradesco
copayment)
Optional dental insurance (Bradesco)
Life insurance (Banco do Brasil)
Optional private pension plan (able to contribute up to 7.8% of salary; Elo's contribution between 100% and 200% according to plan rules)
Meal/food allowance of R$1,800.00
R$150.00 flexible balance to use as credit
Holiday card of R$850.00
Home office allowance (R$200.00 for hybrid model and R$300.00 for remote model)
Mobility allowance of R$400.00
Free parking
Childcare assistance for parents
Culture allowance (to be used for theater, cinema or bookstores)
Extended parental leave (including same-sex couples, fathers, adoptive parents, etc.)
Birthday day off
Wellness platform focused on mental health and nutrition
WellHub and TotalPass (network of gyms and studios for physical activities)

Junior Marketing Analyst – Customer Service

Key skills