Serve as the primary point of contact for customer inquiries, including order status, complaints, and follow-ups
Process customer orders accurately and in a timely manner
Maintain strong customer relationships through clear and professional communication
Track and manage inventory levels to ensure product availability
Perform general system maintenance and daily transactions within the M1 ERP system
Create and maintain customer and vendor accounts
Process shipment postings, accounts payable (AP), and order entries
Enter and manage tooling and reactor orders on a daily basis
Prepare and issue quotes for tooling, inserts, and reactor products
Maintain and update insert pricing within the system
Monitor pricing accuracy and coordinate updates to ensure alignment with cost and margin requirements
Manage purchasing activities for facility supplies, laboratory needs, inserts, and logistics services
Organize and coordinate large international shipments
Generate and send daily invoices to customers
Create and manage insert blanket orders to support production planning
Manage office and packaging supply inventory (including insert boxes)
Assist in planning and organizing company events, including the annual Christmas party

High school diploma or GED
Curiosity and a willingness to learn
Attention to detail, mechanical aptitude and basic problem-solving techniques
Positive, “can do” approach and attitude
Strong organizational and multitasking abilities
Excellent communication and customer service skills
Experience with ERP systems (M1 preferred)
Knowledge of inventory control, pricing management, logistics, and order processing
Ability to work cross-functionally in a fast-pace environment
Proficiency in Microsoft Office (Excel, Outlook, Word)

Benefit eligibility and vesting that start on your 1st day with us! (medical, vision, dental, std, ltd, 401k)
Opportunities for career development.
Training here and abroad; Tuition reimbursement
Wellness programs

Operations and Customer Service Specialist

Key skills