Drive revenue growth and share of wallet expansion within assigned accounts
Identify client needs and uncover opportunities to expand Element's products and services portfolio
Develop value-based proposals and business cases that align with customer objectives
Lead the end-to-end commercial process, including opportunity qualification, pricing, risk underwriting coordination, contract negotiations, onboarding, implementation, and post-launch follow-up
Own the overall client relationship and account health
Serve as the primary point of contact for key stakeholders, building trusted relationships across multiple levels of the customer organization
Coordinate cross-functional teams to ensure timely resolution of issues, fulfillment of client requirements, and delivery of an exceptional customer experience
Lead renewal discussions, contractual amendments, and business continuity planning
Develop and execute strategic account plans
Create annual account growth strategies that align with customer priorities and Element's business objectives
Conduct regular business reviews, identify risks and opportunities, and collaborate with internal teams to drive long-term account development and retention
Promote adoption of new products, services, and innovation initiatives
Introduce and position new solutions to existing customers to improve profitability, operational efficiency, and customer outcomes
Monitor industry trends, competitive developments, regulatory changes, and emerging customer needs.

Minimum of 5 years of relevant business experience
Bachelor’s degree in Business Administration, Finance, Economics, Marketing, or a related field required
MBA or other advanced business degree preferred
Minimum of 5 years of experience in Account Management, Relationship Management, Business Development, Sales, or a related commercial role
Demonstrated success managing strategic client relationships and achieving revenue growth, retention, and customer satisfaction objectives
Proven experience leading cross-functional initiatives and delivering successful business improvement or project management outcomes
Strong communication, influencing, and relationship-building skills
Proven negotiation skills with a demonstrated track record of achieving successful business outcomes
Strong customer focus with a history of delivering high levels of customer satisfaction and retention.

Senior Relationship Manager

Key skills