Originate and manage purchase mortgage loans from application through closing while ensuring compliance with all requirements.
Convert company-provided purchase opportunities into funded loans through proactive follow-up and effective borrower consultation.
Build strong relationships with customers and, where applicable, with Zillow Preferred Agents and local partners.
Manage an active pipeline while meeting defined service levels, productivity metrics, and funding expectations.
Leverage Zillow’s CRM, loan origination systems (LOS), and data-driven tools to manage pipeline health and customer engagement.
Partner with centralized processing, underwriting, and closing teams to move loans efficiently.
Deliver a consistent, high-quality customer experience through phone, email, and text communication.
Stay current on market trends, lending programs, and regulatory requirements to provide tailored financing solutions.
Maintain active licensing, complete required education, and participate in ongoing professional development.

3+ years of mortgage origination experience with a strong emphasis on purchase transactions, either as an active NMLS Loan Originator with state licenses or as a Loan Originator under a federal bank license.
Completion of the 20-hour CORE Pre-Licensing Education and successful passage of the SAFE Mortgage Loan Originator Test – National Component with Uniform State Content.
Proven success originating purchase loans in either: a high-volume, phone-based sales environment or an agent-centric referral model.
Strong client service orientation with consultative sales skills and deep understanding of the mortgage process.
Comfortable working in a structured, performance-driven environment with clearly defined KPIs.
Excellent verbal communication skills and ability to build trust quickly.
Strong time management, organization, and pipeline management skills.
Proficiency with CRM, LOS, and Microsoft products (Outlook, Word, Excel).
Associate’s or Bachelor’s degree preferred.

Mortgage Loan Officer

Key skills