Operations Support Administrator

Role Overview

• Provide day-to-day administrative support including data entry, document management, and record maintenance
• Maintain and update the Motor Insurers Bureau Navigate platform (MID), ensuring all vehicle data is accurate and up to date
• Track activity, performance, and volumes through spreadsheets and reporting tools
• Produce routine and ad-hoc reports using established templates
• Carry out data checks to ensure accuracy and completeness
• Support assurance activities by gathering and presenting information clearly
• Manage communications professionally with stakeholders and service providers
• Maintain accurate incident records in line with service level agreements
• Handle sensitive data, including CCTV and personal information, in line with UK data protection legislation
• Contribute to team KPIs and service delivery objectives
• Provide cover across administration functions when required

Requirements

• Has strong digital skills, including Microsoft 365 (Excel, Outlook, Teams, Word)
• Has experience in administration, claims support, insurance, or customer service environments
• Demonstrates excellent attention to detail and accuracy
• Is highly organised, able to manage priorities and meet deadlines
• Has strong communication and stakeholder management skills
• Understands data protection and confidentiality responsibilities
• Can produce reports and work with multiple data sources effectively
• Takes a proactive approach to learning and continuous improvement
• Ideally has knowledge of the Motor Insurers Database (MID)

Benefits

• Opportunities for development and continuous learning