Provide in-bound or outbound non-promotional disease state related educational support to identified customers as directed by the client company
Conducting outbound medication adherence support to patients and or caregivers.
Collecting demographic data and disposition for reimbursement services and literature fulfillment
Maintain excellent quality and superior customer service while adhering to program talking points or call guides and leverage live video conferencing software on the web/client specific websites as applicable
Complete all required administrative responsibilities in a timely manner
Attend local and national meetings and/or conferences, as required, to keep abreast of plans, activities and developments and to exchange knowledge and experience within the Patient Solutions team

Current US healthcare professional license: RN
Associates Degree /Bachelors/BSN Preferred
Minimum of 3 years’ experience working in a Neurology, sleep disorder
Demonstrate effective and professional communication
Excellent interpersonal skills with pleasant telephone manner and articulate phone voice
Competency with Call Center Telephone Technology
Demonstrable organizational skills
A self-starter with high personal motivation
Ability to manage multiple tasks

Competitive pay that recognizes your experience, expertise, and impact
Comprehensive benefits including medical, dental, and vision coverage; accrued paid time off; 401(k) with company match; disability and life insurance; and paid maternity and paternity leave
Company-paid holidays so you can rest, recharge, and focus on what matters most
Recognition programs, contests, and awards that celebrate your contributions
Continuous growth opportunities through learning, leadership development, and career advancement support
A collaborative culture where your ideas are valued and your work makes a difference

Virtual Clinical Educator

Key skills