Let your customer service skills shine by being a solutions expert.
Go beyond transactions. Listen actively, understand customer needs, and confidently offer complete solutions that make their experience exceptional.
Partner with the store leadership team to energize and motivate your crew.
Help unlock their potential and drive performance by connecting daily actions to meaningful customer outcomes.
Lead with purpose by mentoring and training your team.
Share your knowledge, build their confidence, and guide them to become trusted retail rockstars who deliver real value to every customer.
Keep the store looking sharp and well-stocked.
Ensure every product is ready and available so customers can find exactly what they need, because the right solution starts with the right presentation.
When it comes to supporting our customers with the latest products, our passionate sales team are here to provide expert knowledge and advice to help them find the right solution to suit their needs.

You’ve got a proven track record in retail leadership and a passion for creating unforgettable customer experiences.
You don’t just sell products; you deliver solutions that make a real difference.
Your communication skills are next-level.
You build trust, spark motivation, and create genuine connections with both your team and your customers.
You’re customer first and people centric who thrives on coaching and developing team members, building confidence, unlocking potential, and turning everyday challenges into growth opportunities.
Fast-paced environments? You thrive in them .
You juggle shifting priorities with ease, always keeping your eye on what matters most, delivering a great customer experience.
You’re hands-on and all-in. Whether it’s jumping on the shop floor or solving a problem behind the scenes, you’re always ready to roll up your sleeves and support your team to keep things running smoothly.

Enjoy generous discounts across Officeworks, Geeks2U, Bunnings, Kmart, Target and the wider Wesfarmers brands.
Access to our Officeworks benefits program for exclusive discounts and perks across entertainment, travel, lifestyle, and health.
Our Growing Families Policy supports team members during the exciting and challenging times of expanding their family.
We prioritise safety, mental health and wellbeing, offering access to our Employee Assistance Program (EAP) as well as other ongoing programs.
Our Flexible Public Holidays Policy supports those who observe cultural or religious holidays different from the standard public holidays in Australia.
Take advantage of outstanding learning and development programs to support your career growth.
Explore fantastic career opportunities across the broader Wesfarmers Group.

Retail Department Leader

Key skills