Provide first-line technical support across the site, responding to issues via phone, email and face-to-face, ensuring timely resolution of hardware, software and system queries
Install, configure and maintain IT equipment, including PCs, laptops, printers and telephony systems, ensuring all devices are operational and aligned to business requirements
Monitor and manage IT support tickets, maintaining accurate records, prioritising workloads and escalating issues where required to ensure service levels are achieved
Support system updates, upgrades and project implementations, ensuring minimal disruption to operations and effective roll-out of new technologies
Produce and maintain reporting on IT performance, identifying trends, recurring issues and opportunities to improve service delivery and operational efficiency

Previous experience in an IT support or service desk role, ideally within a fast-paced operational or warehouse environment
Strong knowledge of IT hardware, software troubleshooting and support processes
Experience working with ticketing systems (e.g. ServiceNow) and managing incidents through to resolution
Good working knowledge of Microsoft applications and systems, with the ability to support end users effectively
Strong organisational, communication and problem-solving skills, with a proactive and customer-focused approach

23 days annual leave
Company-sponsored pension scheme
Life assurance
24/7 access to an online GP service
Comprehensive employee assistance programme
MyBenefits platform offering high-street discounts, cashback cards, cycle-to-work schemes and more
Opportunities to develop your career within GXO

IT Technician

Key skills