Clinical Application Specialist, Ventilation – Part-Time

Role Overview

• Provide clinical customer support by interfacing with sales, technical personnel, and other Nihon Kohden team members
• Support product installations, providing advanced clinical ventilation application information and training, and delivering clinical customer support, including phone or on-site support
• Coordinate assigned projects from initiation to completion and guide customer and Nihon Kohden resources to ensure successful implementation and meet customer expectations
• Review all training materials, achieve a score of 90% initially and annually on Product Knowledge Assessment, and maintain expertise on the operation of the NKV Series Ventilator Systems
• Ensure delivery of equipment, itemization of contents, electrical testing by hospital Biomed, and other requirements are completed prior to new product installations; provide ongoing support and documentation during scheduled assignments
• Make travel arrangements according to company policies and complete expense reports within designated timeframes
• Maintain clinical knowledge and competence, including an active respiratory therapy license and Registered Respiratory Therapy Credential
• Develop and update documented project plans based on customer Kick Off meetings and Nihon Kohden resources, including deliverables, responsibilities, timelines, and current status for assigned accounts
• Advise, coordinate, and communicate between customers and Nihon Kohden resources to resolve complex ventilation issues and ensure timelines are met, as assigned
• Adhere to all company policies, procedures, and business ethics codes.

Requirements

• Masters or Bachelors degree in respiratory therapy or related discipline preferred; relevant education and experience accepted in lieu of degree
• Valid unrestricted respiratory therapy license issued within the United States
• Active NBRC Registered Respiratory Therapist (RRT) Credential
• Valid drivers license and good driving record are required
• 3+ years of experience in critical patient care to include neonatal, pediatric, and adult patient populations
• Well-rounded critical care ventilator experience, with a strong knowledge of cardiopulmonology and the ability to troubleshoot complex critical respiratory ventilation issues
• Excellent communication skills both verbal and written, including customer service and organizational skills
• Ability to effectively present information in one-on-one and group situations to customers and other employees of the organization
• Ability to read, analyze and interpret equipment manuals to effectively to present complex information to customers, and Nihon Kohden personnel
• Working knowledge of Windows PCs, proficient in Microsoft Outlook email applications, and efficient with Word, Excel, and PowerPoint Office programs
• Hazardous physical, chemical and biological agent exposure is possible
• Ability to be flexible with schedule and ever-changing working environments
• Must be self-motivated and can be managed remotely
• Must be able to communicate verbally and in writing, and to receive and understand verbal and written instructions in English
• Able to work effectively both independently and in a collaborative team environment.

Benefits

• Visit our Career page to learn more about Perks & Benefits and working at Nihon Kohden America