Make outbound fundraising calls to solicit pledges for client projects.
Follow provided and client-approved messaging on every call.
Utilize fundraising call structure, appropriate political reasons, and transition phrases as required.
Use responsive listening to provide appropriate situational responses.
Meet and maintain project goals and efficiency metrics.
Occupancy ratio of 85%. (Occupancy = Logged Hours / Payroll Hours.)
95% on-time (start of shift and back from breaks and lunch).
95% shift adherence/absenteeism.
Demonstrate exceptional customer service and react quickly to the person being called.
Accept coaching and counseling with a positive attitude.
Maintain a professional appearance and behavior.
Stay focused on the current project and prepare for each call.
Perform other duties as assigned.

Must work full-time day shift Monday
Friday.
Additional shifts may be required during the peak busy season.
Must work in the continental United States.
Must own your computer (that meets system requirements), USB headset, web camera, and wired internet connection (no Wi-Fi).
Must have a quiet, uninterrupted, undistracted workspace to ensure professional interactions with clients.
Must pass a background check.
A high school diploma and/or some college education is a plus.
Minimum of 1 year of outbound sales, outbound fundraising, or outbound collections experience.

Paid Training (weeks 1-3 ) at $11 per hour (or state minimum wage, whichever is higher)
The base wage is $16 per hour after completing 3 weeks of training, with a bonus potential of earning up to $20 per hour.
A retention bonus $250 is available after 4 weeks, based on active status in good standing, and performance (work 80 hours in the pay period and above $20 RPH)
$500 is available after 7 weeks, based on active status in good standing and performance (full-time working at least 64 hours in the pay period)
Referral bonus program.
Benefits for full-time employees include paid time off, Retirement with matching, Health with Health Savings Account, Dental, Vision, Life, and Disability insurance.

Telephone Sales Rep

Key skills