Customer Care Professional – Soft Sales

Role Overview

• Provide excellent customer service by answering calls and responding to customer inquiries via phone, email, SMS or chat.
• Actively listen to customers' needs and offer solutions that best meet their preferences or resolve issues.
• Utilize soft sales techniques to offer product or service recommendations in a helpful, non-pressuring manner.
• Build and maintain positive relationships with customers to foster repeat business.
• Meet or exceed individual and team performance metrics such as call quality, customer satisfaction, and sales conversion rates.
• Maintain accurate records of customer interactions and follow-up actions in the CRM system.
• Adhere to company policies, procedures, and performance standards.
• Collaborate with team members to improve processes and contribute to a positive work environment.
• Attend training sessions and participate in team meetings as needed.

Requirements

• High school diploma, GED or equivalent required
• 1+ Years' experience in a customer service call center position
• 1+ Years' Sales experience (preferably soft sales) or upselling in a customer service environment is required
• Basic understanding of sales techniques and the ability to engage in soft sales (offering additional services or products)
• Proficiency in handling multiple tasks in a fast-paced environment
• Basic computer skills, including experience with Microsoft Office and CRM systems.
• Bilingual (English/Spanish) communications skills, a plus

Benefits

• Flexible work arrangements
• Professional development opportunities