Processor I, Admissions Processing

Role Overview

• Contributes to the effect recruitment and enrollment of new learners by providing superior customer service through coordinating all testing for prospective learners.
• Assists in the collection and processing of required admissions documents to meet accreditation and compliance standards and support the successful enrollment and completion of all learners.
• Processes testing ticket requests for all incoming prelicensure applicants and determines appropriate exam pathways.
• Creates and disseminates voucher codes for entrance and advanced placement exams.
• Monitors scheduled appointments to minimize no shows, technical issues, rescheduled appointments, and enforces testing goals with each learner through proactive outreach.
• Supports resolution in testing technical issues including troubleshooting, escalations, and proctoring.
• Analyzes exam results to determine appropriate placement, documents and reports on all exam results in appropriate systems and to appropriate parties.
• Coordinates virtual tutoring for entrance exams as needed.
• Creates, updates, and monitors multiple tracking systems for demographic, program, and testing information.
• Records all learner correspondents, updating, maintaining learner records, and related notes in learner management system (LMS) and customer relation management (CRM) system accurately and in real-time.
• Collects all required documentation needed for new learner enrollment to complete an application file and tracks applicant progress by updating and maintaining required tracking.
• Reviews all required documentation needed for new learner enrollment, and resolves conflicting information in electronic files, ensuring accreditation and compliance standards are met.
• Provides a daily activity report (DAR).
• Collaborates cross functionally, including facilitating 1:1s, to ensure all enrollment processes are handled seamlessly to achieve a successful enrollment.
• Identifies and makes recommendations on areas of improvement in processes or policies.
• Assists in additional functional projects as they arise.

Requirements

• High School Diploma or General Equivalency Diploma (GED) is required, an associate’s degree from an accredited institution is preferred
• Demonstrated at least one year of professional experience managing documentation, private, or protected information is required
• Demonstrated proficiency in Microsoft Office is required
• Demonstrated experience with FERPA is strongly preferred
• Demonstrated experience in college admissions, higher education, data entry, or customer service is preferred

Benefits

• Health insurance
• Professional development opportunities