Product Manager

Role Overview

• Experience delivering AI-powered product features and working within teams that leverage AI-assisted development (e.g. LLM tooling, automation) to improve delivery and product outcomes
• Strong AI fluency, including a practical understanding of machine learning, generative AI, and data-driven product design
• Experience partnering with engineering teams building AI/ML-powered solutions
• Understanding of core AI concepts (e.g. model performance, accuracy, bias, and limitations) and their impact on product design and user experience
• Develop and maintain a deep understanding of customer needs, market trends, and business goals
• Work closely with various stakeholders across multiple time-zones in engineering, design, marketing, commercial, and customer success
• Conduct customer interviews, surveys, and market research
• Define and prioritize product requirements
• Oversee the entire product development lifecycle
• Identify upcoming risks and proactively implement strategies to mitigate them, ensuring successful product delivery
• Together with the Technical Product Manager, make trade-off decisions when faced with conflicting priorities, resource constraints, or technical limitations
• Collaborate with engineering and design teams to shape solutions that are scalable, feasible, and aligned to customer and business needs
• Drive prioritization, trade-offs, and decision-making across stakeholders
• Plan and execute successful product launches
• Analyze data and metrics to measure performance
• Use data and metrics to inform product strategy and continuous improvement
• Foster strong documentation, knowledge sharing, and clear product communication

Requirements

• Demonstrated experience as a Product Manager, working in a modern software or product-led organization
• Proven ability to prioritize features and requirements based on customer needs, business goals, and technical considerations
• Strong customer focus, with a continuous drive to understand user needs, pain points, and opportunities to deliver value
• Strong analytical skills, with the ability to use data and insights to inform product decisions and measure performance
• Experience working collaboratively with cross-functional teams, including engineering, design, marketing, commercial, and customer success
• Ability to adapt to changing market conditions, customer needs, and business priorities
• Strong problem-solving skills, balancing customer, business, and technical trade-offs
• Familiarity with Agile ways of working, collaborating closely with engineering teams to deliver value iteratively
• Experience building and maintaining relationships with third-party partners and vendors, enabling integrations and ecosystem growth
• Understanding of integration patterns (e.g. APIs, webhooks, data exchange) to support connected product ecosystems
• Act as a subject matter expert in North American regulatory and compliance requirements (e.g. data privacy, security legislation such as the Patriot Act)
• Represent the product at industry conferences and roadshows, supporting market engagement, customer insight, and commercial opportunities

Benefits

• Medical, Dental & Vision Coverage with competitive employer contributions and access to flexible plan options, including Health Savings Account (HSA) eligible plans
• Employer funded Short Term Disability and shared cost Long Term Disability coverage
• Company paid Life Insurance with optional voluntary life coverage
• 401(k) Retirement Plan with a generous employer match of up to 50% on employee contributions (up to 6%)
• Paid Time Off (PTO) that increases with tenure, plus company observed holidays
• Make a difference in your community through Civica’s Days of Difference—enjoy up to three (3) paid days off each year to volunteer and give back
• Enjoy a balanced work life experience that recognizes achievements, celebrates success, and creates opportunities for connection, career growth, and employee engagement