Advisor I – Program Enrollment

Role Overview

• Advisor I, Admissions plays a pivotal role in the effective recruitment and enrollment of new learners at Nightingale College.
• Serve as the first point of contact for prospective learners, delivering exceptional customer service while guiding applicants through the admissions process.
• Responsible for collecting and assisting with the completion of the required admissions documents to meet compliance and accreditation standards.
• Initiate outbound phone calls and handle inbound calls in response to inquiries each day to set appointments and conduct interviews with prospective learners.
• Contact prospective learners to confirm and conduct scheduled appointments, ensuring all necessary information is communicated, any questions are addressed, and adherence to all compliance and accreditation standards is maintained.
• Provide a daily activity report (DAR) to the Supervisor.
• Generate leads by requesting referrals and enter all new inquiry information in the appropriate system.
• Follow the contact strategy and track all correspondence with prospective learners in the appropriate system.
• Utilize the Discover, Commit, Start Application process with prospective learners.
• Assist prospective learners, learner families, and other relevant parties who may be involved in decision-making.
• Invite qualified applicants to apply, ensuring they receive all necessary information and support throughout the application process.
• Answer questions about the appropriate Nursing Program with accuracy.
• Update and maintain learner records in the learner management system (LMS).
• Review all required documentation needed for new learner enrollment, resolving any conflicting information in electronic files to ensure accreditation and compliance standards are met.
• Collaborate with other functions to provide the highest level of service for enrolling learners.
• Review the eLearn assessment results to evaluate and determine the suitability of prospective learners for admission to the college.
• Participate in weekly Admissions meetings including 1:1s, coaching meetings, trainings, and team meetings.
• Participate in the successful implementation of other functional projects as they arise.

Requirements

• High school or general equivalent is required, Bachelor’s Degree preferred.
• A minimum of two years of experience in admissions at an accredited institution for post-secondary education.
• Demonstrate ability to communicate effectively across diverse teams and stakeholders, both verbally and in writing.
• Demonstrate proficiency in Microsoft Office including Word, Excel, Outlook, and SharePoint or ability to learn new technology quickly.
• Demonstrate proficiency in CRM and SIS systems.
• Demonstrate ability to effectively work on multiple projects, within an environment that is dynamic and fast-Paced.
• Demonstrate proficiency with FERPA.

Benefits

• Health insurance
• Flexible work arrangements
• Professional development