About this role
Role Overview
- Perform centre audit/monitoring activities with new and existing centres to ensure compliance with LanguageCert’s centre approval criteria and associated policies and procedures
- Provide centres with clear and constructive advice, support and guidance with regard to internal quality arrangements and LanguageCert’s qualifications, policies and procedures and regulatory requirements
- Carry out announced and/or unannounced visits to monitor the conduct and integrity of examinations
- Carry out audit activities to verify the compliance of a new examination room/venue according to LanguageCert’s set specifications
- Complete accurate centre audit reports/records, written in a clear and constructive manner, returning them to LanguageCert and the centre no later than 5 business days after the audit activity
- Inform centres of any identified non-compliance and actions required to remedy
- Monitor and follow-up on identified centre non-compliance to ensure appropriate close out of actions required
- Recommend to the Quality Officer sanctions to be imposed on centres
- Undertake investigations regarding alleged malpractice / maladministration as assigned by the Quality Officer
- Demonstrate full understanding and implementation of LanguageCert’s systems, process, policies and procedures to ensure compliance with internal Management Systems
- Provide any audit clarifications required
- Attend training/standardisation events from time-to-time throughout each calendar year
- Declare any existing or prior activities which would/may conflict with the role of QA and report, in writing, any conflicts that may, from time-to-time occur
- Act as a goodwill ambassador for LanguageCert by the courteous treatment of all customers, ensuring at all times that the professionalism of the company is upheld
- Maintain own Health & Safety and that of LanguageCert staff and candidates in accordance with the company’s Health & Safety requirements.
Requirements
- Exceptional command of the English language (native-like fluency or C2 level certification preferred)
- Relevant quality assurance experience in the context of training and/or examination
- Familiarity with equal opportunities and anti-discriminatory practices
- Availability on demand, at short notice from time-to-time; frequent travelling may be required
- Efficient completion of administrative duties, including completion of reports in a timely manner
- Representation of LanguageCert in a firm, but professional and polite manner
- Ability to communicate and nurture and develop, effective professional working relationships
- Ability to meet deadlines and keep to schedules
- Punctuality and reliability, maintaining high levels of integrity at all times
- Exceptional attention to detail.
Benefits
- Competitive remuneration package 💲
- Work in an international, dynamic and fun atmosphere 💯
- Huge learning experience in using best practices and global environment 📈
- Constant personal and professional development 🥇