Manage a team of 6+
Serve as the primary operations day-to-day point of contact and liaison for the clinical team
Develop and implement standard operating procedures to improve team efficiency, quality, and client engagement.
Implement and manage quality assurance metrics that align with best practices, SLAs, etc.
Manage patient cases that are escalated for timely support and proactively lead resolution for issues that arise
Analyze data to identify issues, measure capacity, monitor progress/trends/metrics, and inform program decision making
Support headcount planning and forecasting based on projected business needs and evolving program demands
Facilitate weekly 1:1s and team meetings to drive professional development, performance reviews, positive team culture, and alignment on process updates/changes
Represent Lyra in engagement with external behavioral health organizations and customers

8+ years experience with operations in a clinical setting, ideally a high growth / fast paced environment, managing a team
Clinical training preferred but not required (e.g., Masters in Social Work, Registered Nurse)
Highly organized self-starter; able to quickly diagnose an issue and independently work toward a sustainable solution
Strong project and team management skills
Passion for transforming mental health through technology with a human touch

Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances)
Lyra for Lyrians; coaching and therapy services
Equity in the company through discretionary restricted stock units
Competitive time off with pay policies including vacation, sick days, and company holidays
Paid parental leave
401K with up to 3% matching
Monthly tech allowance
We like to spread joy throughout the year with well-being perks and activities, surprise swag, regular community celebration…and more!

Operations Manager, Mental Health Evaluations

Key skills