Maintain and update the central database with all client and investment data (pricing, trades, distributions, restructures and fees)
Manage data across the investment book, including new and historic records
Produce and maintain portfolio reports for c.250 clients (internal monthly reporting and external twice-yearly distribution)
Provide monthly AUM reporting to the finance team
Track and maintain investee company updates and provide summaries when required
Support fee and revenue tracking
Manage invoicing in line with the revenue calendar
Liaise with the central finance team on P&L and reporting queries
Act as the primary point of contact for EPC clients
Manage client onboarding, including AML checks and documentation
Oversee the investment application process and maintain accurate records
Distribute client communications including portfolio reports, financial promotions and ad hoc updates
Respond to client queries and support the Director with information as required
Liaise regularly with platform providers and advisers
Manage investment raises and portfolio queries
Track and maintain illustration records and open cases
Reconcile provider data (monthly tracking sheets), monitor completion rates and raise invoices where needed
Assist with end-of-year tax return requests
Support investment applications and general administration
Provide diary management and inbox support where required

Experience in investment operations, wealth management, or financial services administration
Familiarity with client onboarding processes (including AML) is helpful
Strong Excel skills and general systems confidence

Investment Operations Manager

Key skills