Key skills
AIAgentic
About this role
Role Overview
- Own and oversee end-to-end service delivery across all managed services operational domains
- Hold SLA accountability
- Lead and develop two established operational leaders and their teams
- Serve as the senior escalation point for operational client issues requiring executive-level engagement
- Lead the redesign of the Banking Operations model with agentic AI, automation, and scalability as first principles
- Partner with product, engineering, and the Applied AI Practice to identify, prioritize, and implement automation opportunities
- Build and maintain executive-level relationships with key managed services clients
- Hire, develop, and retain operational leaders who can execute in a transformation environment
Requirements
- Has led or is deeply experienced with AI and automation adoption in an operational context
- Understands the constraints of operating in a regulated environment: compliance requirements, audit readiness, and what cannot be automated without oversight
- Has led a team through a meaningful operational redesign at speed
- Treats operations as a client relationship and a growth lever, not just a cost center
- Energized by ambiguity and the absence of a playbook
Benefits
- Annual Cash Bonus and Equity Options commensurate with the role level and experience
- 100% Remote
- 401(k) plan
- Insurance
- Health, Dental and Vision
- Paid Time Off