As a Senior associate in Client Operations, ensure client onboarding and continuation processes meet legal, regulatory, and internal compliance requirements while delivering an excellent client experience.
Facilitate and manage the onboarding process for new clients, including conducting AML checks using software such as SmartSearch and ensuring compliance with KYC (Know Your Customer) requirements.
Manage clients effectively and professionally when onboarding or engaging with them, improving the client experience.
Prepare, issue, and file Letters of Engagement (LoEs) for new clients, ensuring that all documentation complies with internal and external regulatory standards.
Accurately set up new clients in core systems, ensuring that all client data is compliant and properly documented.
Work closely with the Quality, Risk Management and Compliance team to ensure that any new services or clients are onboarded in line with AML regulations and internal policies.
Maintain and verify the accuracy of new client data entered into core systems, ensuring compliance requirements are consistently met.

Previous experience in compliance support role, particularly involving client onboarding, AML checks, and data management in systems like CCH and DMS.
Strong command of Microsoft Office Suite (Word, Excel, PowerPoint) as well as SharePoint.
Exceptional attention to detail with the ability to manage multiple priorities in a fast-paced environment.
Willingness to collaborate with the client operations team, QRM, compliance team and support other service lines where necessary.
Proactive and enthusiastic, with a positive attitude and a can-do approach.
Excellent ability to problem solve and use own initiative;
Confident communication and presentation skills.

Senior Associate, Client Operations

Key skills