Work with manufacturer partners to ensure all prep work is completed to successfully onboard a new program
Utilize various resource planning tools to staff new programs appropriately and ensure department efficiency going forward
Ensure all manufacturer dashboards, department year-to-date KPI’s, and team member scorecards are updated and distributed in a timely manner
Partner with Technical Service leadership to help oversee the planning and execution of team restructures
Coordinate all virtual and in-house partnership meetings that are required leading up to the program go live date
Create and maintain comprehensive project documentation, plans, and reports while ensuring standards and requirements are met through conducting quality assurance tests

Enterprise thinker who understands end-to-end processes
Strong desire to learn, grow, and challenge the status quo
Self-starter with attention to detail and organizational skills
Solid ability to prioritize tasks and work independently and as part of a team
Comfortable with computers, various software systems, and technology infrastructure (MS Office, Salesforce, Bloomfire, Calabrio, API)
Experience building strong relationships with multiple business partners as well as internal/external customers
Experience managing projects and proactively communicate status to key team members
Attention to detail
Fantastic communication skills & proficiency in English (verbal and written)
Quality internet connection at home

Potential for quarterly profit-sharing bonus
Hybrid Work schedule
Monthly IT stipend
Team member appreciation events and recognition programs
Volunteer opportunities
Casual dress code
On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away

Manager, OEM Onboarding, Business Operations

Key skills