Investigate Solar PV system faults, performance concerns and monitoring issues.
Provide clear, confident technical explanations to customers.
Liaise with installers, field teams, manufacturers and internal teams to progress cases.
Keep accurate case notes and ensure tickets are updated clearly.
Identify patterns in recurring technical issues and share insight with the wider team.
Help improve technical processes, troubleshooting guides and customer support standards.
Support first-line teams by acting as an escalation point for complex Solar PV queries.

A good understanding of Solar PV systems and common technical issues.
Confidence interpreting technical information and troubleshooting faults.
Strong written and verbal communication skills.
The ability to explain technical problems in a simple, customer-friendly way.
Excellent attention to detail and case ownership.
A structured approach to managing tickets and callbacks.
The ability to work well with internal teams, installers and external partners.
Experience with inverters, monitoring portals, battery storage or MCS standards (desirable).
Background in electrical fault finding or renewable energy customer support (desirable).

🎁 Annual bonus: company-wide bonus scheme designed to reward collective teamwork and delivery of results across the whole business.
🌞 Holiday: 25 days annual leave, a day off for your birthday, additional days leave for long service, plus bank holidays. You’ll also have the option to buy additional leave, allowing for a better work-life balance.
💸 Ethical Pension with Aviva: Good Energy offers an ethical pension plan provided by Aviva, with employer-matched contributions up to 7.5% of your base salary.
🧠 Look after mind and body: Workplace support from our team of Mental Health First Aiders. Employee Assistance Programme powered by YuLife, for confidential support with life's more difficult moments.
💰 Life Assurance (a cash lump sum of 6X your salary for your family/next of kin)
🪴 Greener for Good: EV leasing scheme and Cycle to work scheme
🎯 Development opportunities: Good Learning platform that provides access to online learning and workshops, as well as hosting a range of podcasts, videos and articles, helping you grow your skills and knowledge.

Technical Administrator – Solar

Key skills