Business Analyst

Role Overview

• Recommend and champion improvements to the Foundation’s ways of working to ensure alignment with the Digital Transformation Strategy.
• Analyse business processes to understand current workflows and identify opportunities to improve efficiency, effectiveness, and user experience.
• Facilitate workshops, interviews, and discovery sessions to gather requirements.
• Produce clear documentation including user stories, acceptance criteria, process maps, and functional specifications.
• Interpret organisational data to identify trends, issues and opportunities.
• Support evidence-based decision making across teams.
• Lead project delivery using agile methodologies where appropriate.
• Manage delivery against agreed plans and report progress to internal and external stakeholders.
• Identify and manage project risks, issues, and dependencies.
• Work closely with users to design new processes and optimise existing ones.
• Support teams to ensure processes are followed effectively and in line with governance requirements.
• Collaborate with People & Culture to develop training and induction materials that support effective system and process use.
• Build strong working relationships across the Foundation.
• Manage expectations and priorities across technical and non-technical groups.
• Work collaboratively with the Technology team to identify patterns, cross-organisational opportunities, and recurring issues.
• Support technical colleagues in responding to end user support requests.
• Ensure all developments are thoroughly tested and meet user expectations.
• Maintain accurate and up-to-date process documentation, standard operating procedures, and knowledge base materials.
• Ensure system and process designs comply with internal governance frameworks, audit requirements and data protection regulations.
• Support day-to-day system operations, including responding to support requests, performing minor configuration changes, and delivering training.
• Lead and contribute to continuous improvement initiatives, enhancing the Technology team’s internal ways of working.
• Role responsibilities are not exhaustive, and you would be reasonably expected to take on wider tasks that are commensurate with the level of your role

Requirements

• Business analysis, process design and documentation experience (essential)
• Experience of running requirement gathering workshops (essential)
• Cross-team collaboration (essential)
• Experience in delivering transformative projects (essential)
• Delivery of group and individual training (essential)
• Agile methodology (essential)
• Experience of leading and facilitating meetings and workshops, using a range of recognised techniques to elicit requirements, gather feedback, present findings and provide well-reasoned recommendations to inform delivery decisions.
• Project management (desirable)

Benefits

• Contributory pension
• Annual personal development budget
• Annual health and wellbeing personal allowance
• Enhanced maternity, paternity, and parental leave pay accessible without length of service requirements.
• Health and wellbeing programme that offers optional free yearly health check-ups.
• Support for healthy eating via fruit bowls and onsite lunch facilities.
• Agile working, flexible hours, and supportive IT kit.
• Shower facilities and bike lock area.
• Generous annual leave (27 days + bank holidays)
• Subsidies for glasses
• Employee Assistance Programme