Own the post-sales support experience for Cloudflare’s largest Enterprise customers, ensuring smooth operations and proactive technical guidance.
Manage support interactions, troubleshoot issues, drive escalations, and advocate for customer needs.
Act as an architectural governance partner, continuously mapping customer environments against industry best practices and Cloudflare's Well-Architected framework.
Proactively identify security gaps, single points of failure, and performance bottlenecks to prevent incidents.
Work closely with Customer Success, Account Teams, Product, Engineering, and Customer Support to align technical solutions with customer roadmaps.
Focus on optimizing customer Cloudflare configurations for reliability and security of network infrastructure.

Strong understanding of networking concepts, including Layer 7 technologies and routing protocols such as BGP, OSPF, IPSec, and GRE.
Experience with security technologies (Firewalls, IPS, DDoS mitigation, WAF).
Knowledge of system integration, multi-vendor environments, and data center deployments.
Proficiency in diagnostic and troubleshooting tools (traceroute, WireShark, dig, cURL).
Familiarity with the OSI Model, proxies, application & network security.
Passion for Cloudflare’s products and a strong desire to help customers succeed.
Minimum 8 years of experience in a customer-facing, technical support, or account management role.
Proven ability to work with Fortune 500 companies and senior leadership.
Strong problem-solving skills, ability to work independently, and handle multiple priorities.

Medical/Rx Insurance
Dental Insurance
Vision Insurance
Flexible Spending Accounts
Commuter Spending Accounts
Fertility & Family Forming Benefits
On-demand mental health support and Employee Assistance Program
Global Travel Medical Insurance
Short and Long Term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan
Employee Stock Participation Plan
Flexible paid time off covering vacation and sick leave
Leave programs, including parental, pregnancy health, medical, and bereavement leave

Senior Technical Account Manager

Key skills