Develop deep product expertise in the Dext suite to confidently educate and empower Accounting and Bookkeeping partners across their entire lifecycle.
Deliver impactful consultative calls that guide best practices for implementation and challenge behaviours that hinder success.
Support Partners through scalable, proactive outreach and education, ensuring consistent touchpoints and driving feature stickiness.
Join pre-sale calls with Account Executives to provide product support and assistance to move deals forward during the pre-sales phase.
Create and execute strategic adoption plans to help partners seamlessly integrate Dext products across their entire practice and client base.
Lead high-quality 1:many training sessions, delivering scalable education that drives product understanding and engagement.
Collaborate cross-functionally with Account Management, Marketing, and Operations to reduce churn, drive adoption, and evolve the overall customer journey.
Proactively manage partner relationships, hitting your KPIs through daily outreach, retention-focused initiatives, and consistent delivery of value.

Strong years of customer-facing experience, target-driven role, ideally within SaaS or tech environments, experience with accounting software (Xero, QuickBooks, Sage) is a plus.
Excellent communication and problem-solving skills, with the ability to simplify complex ideas and deliver clear, practical advice to customers.
Ability to manage multiple projects
Accounting industry practice knowledge/experience desired
Tech-savvy and quick to learn new platforms, with a passion for helping customers adopt innovative tools and drive real value from them.
Motivated by results and KPIs, while being personable, curious, and proactive in seeking out opportunities to support customers.
Adaptable, collaborative, and solutions-focused, thriving in fast-paced environments where feedback, iteration, and teamwork are key.

Competitive salary;
Flexible working hours with remote and in-office options in the heart of downtown Toronto;
An extensive work-from-home office equipment setup;
Several Time Away From Work (TAFW) policies, including but not limited to:
22 vacation days annually plus Ontario’s statutory holidays,
5 Health leave days annually;
Paternity & Maternity Leave Top-up programs; and
Working abroad days, Volunteering days, summer hours and a day off the week of your birthday!
Up to 5% company pension/RRSP matching;
100% employer-covered benefits through Canada Life (medical, dental, & vision)
available on your first day; and
A Health & Wellness Spending account (myHSA) of $750 annually

Senior Bilingual Customer Success Manager, French, English – B2B SaaS

Key skills