Sr. Manager Customer Success I, RMM

Toast is a company that creates technology to help restaurants and local businesses succeed in a digital world. They are seeking a Senior Customer Success Manager I to act as a strategic advisor for a regional book of business, focusing on client adoption of their platform and driving revenue growth across a portfolio of corporate accounts.

Responsibilities:

• Use data to objectively prioritize high-value clients and protect recurring revenue
• Run high-impact business reviews with C-suite executives, mapping Toast’s products directly to their long-term growth and ROI
• Keep your clients happy and on board while spotting natural opportunities to introduce new features that solve their business challenges
• Dig into usage data and account health scores to show clients the exact, measurable value they are getting from Toast
• Team up with Product and Leadership to quickly resolve complex client issues, bringing the "Voice of the Customer" back to our internal teams
• Keep Salesforce up to date so your portfolio runs smoothly and efficiently

Requirements:

• 6+ Years of SaaS Account Management: Experience owning a corporate book of 25–35 accounts with a multi-million dollar revenue footprint
• Executive Presence: Excellent presentation skills and a natural ability to speak clearly and concisely to busy, fast-moving executives
• Strategic Problem Solving: A history of solving client problems through creative business solutions, rather than just passing the buck or opening an internal ticket and waiting
• Commercial Experience: Real accountability for holding onto revenue, managing renewals, or driving expansion goals with external clients
• Background working directly in the restaurant industry, hospitality, or restaurant tech space
• High comfort level with Salesforce, G-Suite, and using tools (including modern AI workflows) to speed up your daily administrative tasks
• Experience with Salesforce CRM, MS Office, G-Suite, and Slack