Customer Support Representative – Phone & Chat

Role Overview

• Assist customers through phone and live chat.
• Guide customers as they navigate our software platform.
• Answer product and account-related questions with professionalism and empathy.
• Learn our software and confidently assist customers in using it.
• Resolve customer concerns or escalate complex issues when appropriate.
• Maintain accurate customer notes and documentation.
• Deliver a positive, welcoming customer experience in every conversation.

Requirements

• At least 2 years of experience supporting customers through both phone and live chat.
• Experience helping customers use a software platform or online application.
• Excellent spoken and written English with the ability to communicate clearly and professionally with customers.
• Strong computer skills and the ability to learn new software quickly.
• Friendly, patient, and customer-focused.
• Detail-oriented and dependable.
• Based in the Philippines.
• Comfortable working remotely with a reliable internet connection.
• Nice to Have: SaaS or software customer support experience.
• Experience using CRM or customer support platforms (Zendesk, Intercom, Freshdesk, Salesforce, etc.).
• Experience guiding customers through software or online tools.
• Remote customer support experience.

Benefits

• 100% remote / home-based work
• Monthly salary: 40,000
• Collaborative and supportive team