Key skills
Sales
About this role
Role Overview
- To process all service requests using information from various sources, ensuring accuracy and completion.
- Accurately process service applications for all DIGICEL H&E customers and make any updates/changes, discounts, costs, to customer records when required on the related systems, e.g. TCRM.
- Provide support to internal support teams as it relates to customer queries and service requests within given guidelines
- Ensure accurate and timely provisioning, maintenance and updates of all customer accounts
- Action outstanding service requests for all DIGICEL customers that are submitted on POS/Remote Authorization via the Channel Partners
- Contact customers to discuss/clarify request for services and manage email and fax requests by processing.
- Answer and provide support to the Toll Free/Symposium telephone line for dealers and Dispatch Team as per agreed SLA
- Liaise with Sales Representatives and Account Managers, to validate, assess and analyze service requests and where necessary make amendments to service requests.
- Acknowledge receipt of orders by way of return call or email to customer/Account Manager.
- Perform any other job related duties that may be required
Requirements
- Five (5) CXC or GCE Subjects (inclusive of English and Mathematics or an equivalent numeric qualification).
- At least six (6) months working experience in a customer service environment.
- Knowledge of Microsoft applications; Word, PowerPoint, Office Outlook, and Excel