Key skills
Communication
About this role
Role Overview
- Oversee the day-to-day payment resolution activities of the Denials Resolution team
- Perform daily activities related to payment resolution, analyze and appeal denials
- Review team members’ work for accuracy and compliance
- Track productivity and quality metrics, communicate performance trends
- Support onboarding and training of new AR Specialists
- Identify recurring issues or payer trends and communicate insights upward
- Proactively follow up on delays and variances with patients and payers
Requirements
- High school diploma or Associate degree in Accounting, Business Administration, or related field
- Minimum of two (2) years of experience in revenue cycle functions in healthcare
- Demonstrated ability to lead, coach, and support a team
- Excellent written and verbal communication and organizational skills
- Strong interpersonal and customer service skills
- Basic proficiency in Microsoft Office (Outlook, Word, PowerPoint, Excel)
- Experience using Epic
Benefits
- Flexible work arrangements
- Professional development opportunities