Senior Site Reliability Engineer

Role Overview

• Serve as a senior technical authority for GCP platform reliability, resiliency, observability, automation, and production readiness
• Design and implement advanced reliability patterns for Azure landing zones, private networking, DNS, firewalls, regional resiliency, service health checks, and workload onboarding
• Lead complex platform reliability initiatives such as secondary-region readiness, egress/ingress observability, private DNS resolver monitoring, GenAI platform health checks, and enterprise dashboard automation
• Define and mature SLIs, SLOs, reliability indicators, alerting standards, and service health reporting for Azure platform services
• Develop reusable Terraform modules, automation frameworks, and CI/CD patterns that improve consistency, compliance, and operational quality
• Drive observability improvements using Log Analytics, Dynatrace, Resource Graph, dashboards, and enterprise monitoring tools
• Identify systemic reliability risks and translate them into engineering roadmaps, remediation plans, automation opportunities, and operational controls
• Lead deep technical investigations for major incidents, recurring problems, platform defects, or service degradation events
• Partner with security and governance teams to integrate IAM, policy-as-code, vulnerability remediation, control validation, and audit readiness into Azure platform operations
• Provide technical design input for new Azure services and workloads to ensure operational readiness before production adoption
• Mentor SRE engineers and raise the technical bar for automation, troubleshooting, documentation, resiliency design, and production support
• Create executive-ready technical summaries, reliability narratives, and recommendations for leadership review
• Establish reusable standards for runbooks, dashboards, health checks, problem records, post-incident reviews, and production-readiness gates
• Design solutions to visualize key production support metrics enabling Operational Readiness and Site Reliability Engineer teams to identify scenarios requiring intervention
• Develop software solutions and/or improved processes to address work identified as ‘toil’ by collaborating with key partners to identify, track and remediate processes to free time allocated to reliability
• Partner with Development and Infrastructure teams to create error budget policies prioritizing reliability stories that fall below Service Level Objective (SLO) thresholds and suggests code optimizations, additional instrumentation and/or logging structures to gain service reliability visibility
• Identify and plan for capacity bottlenecks, vulnerabilities and opportunities for reliability improvement, such as low level error rates and 'noise', and reduces manual support effort and/or improves system reliability
• Assess monitoring for new changes with development partners and works with monitoring tools team to monitor dashboards and enhance application and system monitoring designs
• Engage as a subject matter expert in incident triage efforts, failure scenario modelling and works with the Problem Manager to diagnose root causes for complex/high impact incident/problem management investigations
• Collaborate with Development and Infrastructure teams to understand technical solutions and develop Service Level Indicators and SLOs to measure/improve the reliability of the services they support

Requirements

• 4+ years of experience in cloud infrastructure engineering, platform engineering, or cloud operations, with exposure to Google Cloud Platform (GCP)
• Strong hands-on experience with Infrastructure as Code (IaC), including practical use of Terraform or Terraform Enterprise for infrastructure provisioning
• Solid understanding of software engineering fundamentals, including version control, code quality, and basic testing practices for infrastructure code
• Experience developing and maintaining Terraform modules and infrastructure configurations to support automated cloud environments
• Familiarity with CI/CD pipelines for infrastructure deployment, including automated build, test, and release processes
• Working knowledge of DevSecOps practices, including integrating security and compliance checks into automated workflows
• Good understanding of GCP services and cloud architecture fundamentals, including networking (VPCs, IAM, load balancing)
• Exposure to policy-as-code, governance, and compliance requirements in enterprise environments
• Experience supporting automation and standardization efforts to improve consistency and efficiency in cloud deployments
• Understanding of monitoring, logging, and observability tools to support system reliability and performance
• Hands-on experience with incident response, troubleshooting, and root cause analysis in cloud or distributed systems.

Tech Stack

• Azure
• Cloud
• Distributed Systems
• DNS
• Firewalls
• Google Cloud Platform
• Terraform

Benefits

• This role is currently benefits eligible.
• We provide industry-leading benefits.
• Access to paid time off.
• Resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.