Resolve customer technical Issues in line with contractual requirements and provide support to help maintain customer satisfaction/complaint targets and delivery, including proactive management of the issues to resolution
Input engine events and data highlighting, to the wider organisation, engine related issues that are impacting fleet reliability and operability
Manage the “in service” customer relationships across various levels within the Customer, OEM and Supplier organisations
Monitor and input fleet data to, and liaise with, the customer community on short term fleet planning and availability to ensure that they have confidence in the level of service being provided and to manage Customer expectations.
Lead and conduct maintenance activities where Engine Maintenance and Repair activity is carried out

Be technically competent to at least HND level or having equivalent relevant experience
Have experience of aircraft propulsion system and maintenance at ML1 / ML2; will have been trained within the propulsion trade or come from a relevant Engineering / Service Engineering discipline, or holds equivalent qualifications
Have knowledge of Regulatory Requirements (Military and/or Civil)
Have experience of dealing in a customer facing environment
Have the capability to be Responsive, Flexible and Agile in your work

Rolls-Royce will support the application for Security Clearance if you do not currently already have this in place
Competitive salary

Field Service Representative

Key skills