Assistant Program Supervisor

Role Overview

• Creates and fosters an environment that supports Crossroads Mission and Inspire Culture.
• Supports and reinforces Crossroads policies and procedures.
• Assists Program Supervisor with the achievement of Crossroads 4 main KPI’s: Census, Attrition, EBITDA and NPS.
• Proactively partner with Program Supervisor and Human Capital Business Partner on employee relations matters.
• Partners with Program Supervisor in conducting interviews for open positions.
• Assists with the onboarding and acclimation of new Crossroads team members, including review of job description, associate handbook, new hire policies, etc.
• Partners with Program Supervisor to monitor team performance and compliance, and assist with staff training.
• Creates schedules and approves timecards for teammates at assigned centers.
• Performs front office responsibilities, including but not limited to Check-in and Check-out, vitals and urine toxicology.
• Ensure labs are completed in a timely manner and sent to the appropriate lab.
• Reconciliation of payments and transportation of deposits to bank.
• Primary point of contact for all patient concerns and escalation to Program Supervisor.
• Maintaining patient insurance information and facilitate conversations regarding insurance concerns.
• Ordering and maintaining all supplies for assigned center(s).
• Communicate necessary changes with team and ensure changes are implemented timely and effectively.
• Complete and facilitate performance evaluations with the assistance of the Program Supervisor.
• Ongoing evaluation of staffing needs and escalation of needs to Program Supervisor.
• Available and onsite during hours of center operations.
• Assists Support Departments as needed.

Requirements

• Preference given to candidates with experience working in an Office Based Opioid Treatment program and supervisory experience.
• Candidates should also have experience working with individuals with substance abuse or mental health.
• Highschool Diploma or GED required

Benefits

• Have a daily impact on many lives.
• Excellent training if you are new to this field.
• Mileage reimbursement (if applicable) Crossroads matches the current IRS mileage reimbursement rate.
• Community events that promotes belonging and education.
• Includes but not limited to community cook outs, various fairs related to addiction treatment and outreach, parades, addiction awareness for schools, and holiday events.
• Opportunity to save lives everyday!
• Medical, Dental, and Vision Insurance
• PTO
• Variety of 401K options including a match program with no vesture period
• Annual Continuing Education Allowance (in related field)
• Life Insurance
• Short/Long Term Disability
• Paid maternity/paternity leave
• Mental Health day
• Calm subscription for all employees